Privacy Policy

Last Updated: March 11, 2026

1. Introduction

At Mega İletişim Merkezi A.Ş. ("Mega Communication", "Company", "we"), we place great importance on protecting the personal data of our customers, business partners, website visitors, and job applicants. As a company operating in the professional call center services sector, we provide services across Turkey through our operation centers in Bornova, Odemis, Konya, and Mardin.

This Privacy Policy explains how personal data collected through the megailetisim.com.tr website is collected, used, protected, and shared. Our policy has been prepared in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and relevant legislation.

2. Information We Collect

When you visit our website and use our services, the following categories of personal data may be collected:

2.1. Contact Form Data

When you fill out the contact form on our website, the following information is collected:

• First and last name
• Email address
• Phone number
• Company/organization name
• Message content and request details

2.2. Career Application Data

When you submit a job application through our career page, the following information is collected:

• First and last name
• Email address and phone number
• Date of birth
• Educational background
• Work experience information
• Resume (CV) file
• Applied position and preferred operation center

2.3. Cookie Data

Our website uses cookies to improve user experience. The following data may be collected through cookies:

• Browser type and version
• Operating system information
• Pages visited and click data
• Time spent on the site
• Referral source (referrer URL)

For detailed information about our cookie usage, please visit our Cookie Policy page.

2.4. Server Log Records

Our web servers automatically record the following information for security and performance monitoring purposes:

• IP address
• Access date and time
• Requested page or file information
• HTTP status code
• Amount of data transferred
• User agent information

3. Purposes of Using Information

Your collected personal data is processed for the following purposes:

Data Category	Processing Purpose	Legal Basis
Contact form data	Responding to your requests, preparing proposals, providing service information	Performance of contract, legitimate interest
Career application data	Evaluation of your job application, contacting you for suitable positions	Performance of contract, explicit consent
Cookie data	Analysis of website performance, improvement of user experience	Explicit consent, legitimate interest
Server log records	Ensuring system security, detecting technical issues	Legal obligation, legitimate interest

Your personal data is not used beyond the purposes stated above and is not processed in ways incompatible with the purpose of collection.

4. Sharing and Transfer of Information

As Mega Communication Center, we are committed to keeping your personal data confidential. However, your data may be shared with third parties in the following circumstances:

• Legal obligations: In accordance with court orders, prosecution requests, or lawful requests from authorized public institutions and organizations
• Service providers: With our business partners who provide website hosting, email delivery, and technical infrastructure services (these parties may only access your data for the purpose of providing the specified services and under confidentiality agreements)
• Group companies: With relevant departments within Mega Communication for the purpose of improving service quality and managing business processes
• Legal advisors and auditors: Within the scope of fulfilling our company's legal obligations and audit processes

5. Data Security

Mega Communication Center takes technical and administrative measures in accordance with industry standards to ensure the security of your personal data:

5.1. Technical Security Measures

• SSL/TLS Encryption: All data transmission between our website and your browser is encrypted with a 256-bit SSL/TLS certificate
• Firewall: Our servers are protected by firewalls against unauthorized access
• Regular security updates: System and software updates are applied regularly
• Access controls: Only authorized personnel can access personal data within the scope of their job descriptions
• Backup: Data is backed up at regular intervals and stored in secure environments

5.2. Administrative Security Measures

• Our employees receive regular training on data security
• Personal data processing procedures are periodically audited
• Emergency response procedures to be applied in case of data breaches have been established
• The responsibilities of employees and business partners have been defined through confidentiality agreements

6. Data Retention Periods

Your personal data is retained for the duration required by the purpose of collection and within the scope of legal retention periods prescribed by relevant legislation:

Data Category	Retention Period
Contact form data	2 years from the fulfillment of the request
Career application data	1 year from the application date (may be extended with explicit consent)
Cookie data	Session duration or up to 2 years depending on cookie type
Server log records	Minimum 2 years as required by Law No. 5651

Personal data whose retention period has expired is deleted, destroyed, or anonymized on the first periodic destruction date.

7. Your Rights

Under Article 11 of KVKK (Law No. 6698), you have the following rights:

1. Learn whether your personal data is being processed
2. Request information if your personal data has been processed
3. Learn the purpose of processing your personal data and whether it is used in accordance with its purpose
4. Know the third parties to whom your personal data has been transferred domestically or abroad
5. Request correction if your personal data has been processed incompletely or inaccurately
6. Request deletion or destruction of your personal data under the conditions set forth in Article 7 of KVKK
7. Request notification of correction and deletion operations to third parties to whom your personal data has been transferred
8. Object to the emergence of a result against you through the analysis of processed data exclusively by automated systems
9. Claim compensation for damages incurred due to the unlawful processing of your personal data

8. Third-Party Links

Our website may contain links to social media platforms and other third-party websites. These include:

• Instagram: instagram.com/megacagrimerkezi
• LinkedIn: linkedin.com/company/mega-cagri-merkezi

When you are redirected to these third-party websites, the respective platforms' own privacy policies will apply. Mega Communication Center does not have any control over or responsibility for the privacy practices or content of third-party sites. Therefore, we recommend that you review the privacy policy of the relevant platform before navigating to third-party sites.

9. Children's Privacy

The Mega Communication Center website and services are not intended for individuals under the age of 18. We do not knowingly or intentionally collect personal data from individuals under 18 years of age.

If we become aware that an individual under the age of 18 has shared their personal data with us, we will take the necessary steps to immediately delete such data from our systems. If you are a parent or legal guardian and believe that your child has shared their personal data with us, please contact us at kvkk@megailetisim.com.tr or via KEP address megacagri@hs01.kep.tr.

10. Policy Changes

Mega Communication Center may revise this Privacy Policy from time to time in line with changes in legal regulations, technological developments, or updates in business processes.

Significant changes to the policy will be announced by publication on our website. The effective date of the updated policy will be indicated in the "Last Updated" date at the top of the page. We recommend that you regularly visit our website to stay informed about our current privacy policy.

Your continued use of our website after changes to the policy constitutes your acceptance of the updated policy.

11. Contact Information

For questions, requests, or applications regarding this Privacy Policy and your personal data, you may contact us through the following channels:

For applications under KVKK, you may submit a written application with identity verification documents to the above address, via secure electronic signature, or through the registered electronic mail (KEP) address megacagri@hs01.kep.tr.

For further information, please visit our KVKK Disclosure Notice and Cookie Policy pages.